Paper Abstract

Resolve Email Monitoring Service

With Resolve Email Monitoring Service you can actively monitor, process, classify, and record emails into Resolve, 24/7. Staff are free to focus on value-added activities within your organisation.

You will have the confidence that Resolve contains all of the relevant emails that have been received - never let an email slip by unnoticed.

Overloaded with emails? we can help.

We have helped over 150 businesses around the world.  At Resolve Software Group, we work with our customers to understand their requirements and implement a solution to manage complaints, investigations, and business processes.

Automatic Case Creation

React and respond to emails faster and with greater confidence - Resolve Email Monitoring will identify and inspect emails of interest, create a new case within the Resolve Enterprise Case Management System, or assign the email to an existing case.

Learn how Resolve Enteprise can help you in different scenarios

Complaints & Feedback Management

Our case and complaint management software will improve your customer interactions, speed up your case resolution and help you understand where you can make changes to improve your customer’s experience.

Regulatory & Compliance Management

Manage Freedom of Information requests, Ombudsmen enquiries, or misconduct enquiries with a product that will allow you to be agile in a changing regulatory environment

Issue & Incident


Transform the way you work. Manage resources, minimise impact, and prevent future issues and incidents.

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