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Resolve is our flagship product. The continuing satisfaction of our customers is vital to the success of our business and every member of staff at Resolve is committed to delivering the highest levels of customer service. The growth of our business rests upon on our ability to service our existing customers and to establish partnerships with them to ensure that Resolve continues to meet their ever evolving business requirements.
Resolve operates a Support Desk facility from 8:00am to 6:00pm (Melbourne EDT) on business days. Support outside these hours can be made available if necessary by prior arrangement.
An important aspect of Resolve’s implementation services is the provision of on-site support during deployment. This support provides a valuable adjunct to the skills accumulated by the customer during the project. Our experience is that a detailed understanding of the benefits that will accrue from a Resolve implementation only really start upon going live. The on-site access to support means that queries about fine tuning the application and refining processes and procedures can all be addressed instantly.
Resolve releases version upgrades with new features and functionality from time to time. The new features are usually implemented as a result of direct feedback from the community of Resolve users. The Annual License Fee gives Resolve customers access to these upgrades free of charge, direct from our secure website. The upgrade process can either be carried out by the customer, with free advice from our support team. Alternatively, based on fee for service, Resolve resources can be scheduled to perform the upgrade. This is a particularly useful service for customers wishing to have configuration changes to Resolve implemented at the same time.
Additional ongoing support services are available on a ‘fee for service' basis and include:
Learn more about the services we have on offer to you:
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Ongoing Training