Resolve Case Management, Feedback Management, Complaints Management and Customer Care CRM software

Resolve has been developing software solutions for customers for over 14 years now. We are here to stay and our primary mission is to support, maintain and continue the development of Resolve for our customers.

When it comes to implementing into your organisation, you can draw from our highly skilled team of specialists, senior business analysts and software developers to design and develop your solution.

We will configure Resolve to reflect your most complex business processes, enabling your organisation to move from managing disparate processes through a variety of systems, spreadsheets and databases and provide you with a comprehensive solution that meets your requirements today, and grows with you tomorrow.

We support, manage and implement every Resolve configuration from end to end. Significant phases include specifying requirements, design, configuration, data migration, testing, deployment and training. Our highly skilled team are there every step of the way to ensure the end result is a system you can rely on and use, that meets all of your requirements.

We use an internally modified version of the AGILE software development methodology, which allows our specialists to configure Resolve through several iterative processes. The result is fast solutions development and the opportunity to workshop your requirements during the project, helping you to gain process efficiencies and implement changes quickly. This is a far superior method of solutions development, and in short, is faster and more cost effective.

The growth and success of our business relies on our ability to service our customers and to establish partnerships to ensure that Resolve continues to meet constantly evolving business requirements and processes.

The introduction of at a new customer is the first step in a long-term business partnership, providing you with continuous benefits through the management of business process evolution.