Resolve is a global provider of customer process management solutions. We give our customers the power to decide. What customer information do you want to capture? Which customer management processes would you like to automate? Which information should your operators have access to? What data do you need for your Annual Report?

Resolve provides the ultimate product and service value proposition:
As a packaged solution, Resolve delivers the majority of customers’ needs immediately, and to ensure you have a perfect fit, Resolve comes complete with the tools to enable you to adapt your solution further - in your time, anytime.

Built on Microsoft technology, Resolve easily integrates with other business systems to achieve an optimum solution, and has been designed in collaboration with our customers to develop a comprehensive and useful solution.

Throughout our 14 year history we have been committed to delivering long term value to our customers. We continue to develop our unique product and service offerings, with a consistent feature-rich product roadmap, delivering flexible, robust and trusted solutions that show rapid return on investment.

Complaints Management Solution
Implementing an effective Complaints Management Solution can greatly improve the reputation, credibility and image of an organisation, improve customers’ trust and satisfaction with the organisation’s products and services, and improve employee satisfaction and retention through empowerment and recognition.

Project Management
Professional project management is a critical factor in ensuring the successful implementation of Resolve and achieving customer satisfaction. We provide experienced project managers to manage our resources and ensure that the project plan is met.

Workflow Designer
Organisations are constantly in a state of change; be it compliance, legislation, issues or simply changes in market forces. Resovle helps you adapt to these ongoing changes, with its platform providing the basis for simple re-design of existing processes.