A NEW, BETTER WAY TO MANAGE WORK
The Dynamic Case Management platform from Resolve leverages information, processes and people to provide a full view of all your cases. Design and deploy an application that meets your case processing needs, regardless of the complexity. With comprehensive building tools, advanced document management and a powerful business rules engine you can help your knowledge workers resolve cases more efficiently today!
WHAT IS DCM?
Dynamic Case Management (DCM) solutions are knowledge-intensive and require knowledge workers to coordinate tasks, processes and services to achieve a positive outcome. They require a large degree of flexibility and adaptability to process the case.
DCM solutions combine workflow, content management, business rules and collaboration tools, which collectively allow for the completion of an entire ‘case’ or unit of work. Instead of following a pre-defined structured process, typical in Business Process Management, DCM enables users to adapt to changing requirements and define tasks needed to resolve or complete a case.
Every company follows business processes to ensure that work gets completed efficiently and effectively and to each organisation’s specific standards. These range from simple to complex, from automated to manual, and can be categorised as structured and unstructured processes. Emerging technologies such DCM deliver agile solutions that are quickly developed and deployed to support both structured and unstructured business processes, and are changing the way knowledge workers get work done.
DCM solutions make workers more productive by providing a dynamic interface that delivers content within the context of the work that is done every day. DCM solutions integrate all of the information, data, tasks and documents within a unified work environment with a detailed audit trail and history of who has interacted with the case.
RESOLVE DCM SOLUTIONS
Resolve has been successfully implemented to meet a wide range of core business requirements within an extensive variety of organisations – in both the public and private sectors.
Whether you are a 3-person operation receiving a handful of enquiries each month; a government department investigating 5,000 public complaints a week; or a multi-national corporate organisation handling 800,000 customer interactions each year, Resolve has a DCM solution to meet your case complexity and budgetary needs.
CloudBase, platform-as-a service (PaaS) provides businesses with a rich cloud environment to develop, scale and manage Enterprise-Grade Dynamic Case Management SaaS applications. CloudBase is either hosted in the public cloud with optimal power and uptime, or in your organisations private cloud / servers. Resolve integration layer technology and SOA architecture enable seamless connectivity with applications and systems you already use. CloudBase packages best-of-breed IT Technologies such as document management, reporting, complex data filters, dynamic pages, workflow and interactive dashboards, right into the platform. This DCM Cloud platform from Resolve leverages information, processes and people to provide a full view of your cases, regardless of complexity. Help your knowledge workers resolve cases more efficiently today.
Resolve Professional is the most powerful DCM solution that provides the ultimate product and service value proposition. It is easy to use and easily integrates with other business systems to achieve an optimum business solution. Resolve Professional has the flexibility to model even the most complex business processes and data. And, to ensure you have a perfect fit, Resolve Professional comes complete with the tools to enable you to adapt the solution further – as and when your business needs. This DCM solution is designed for organisations who have more extensive and ever-changing configuration requirements, which are delivered by our skilled and experienced Professional Services Team, or optionally managed by your own team, once certified.
Resolve Lite gives you the power of Resolve – at a lower price point. Resolve Lite is implemented with a standard, but selectable set of configuration changes designed to provide a flexible yet nimble solution. Suitable for organisations who do not have their own IT solution support team, Resolve Lite is designed so that all ongoing configuration changes and maintenance is performed be the Resolve Professional Services Team.
Resolve Express is an out-of-the-box complete DCM solution designed for smaller organisations or business units who want an easy to use, rapidly deployed and cost effective solution. Typically, this solution will meet the needs of organisations with a small number of case managers (between 3 and 10) who can work within a standard Case Management framework.